Ray learns active listening by role playing with the instructor in a Parent Effectiveness Training workshop.

Ray teaches Debra the active listening skills that he learned in a workshop to help her understand why Ally ripped the giraffe doll.

Ray uses the active listening skills that he learned in a workshop to help his parents resolve an argument.

Ralph and the other villains take the "bad guy affirmation." While Ralph says and physically hears what the others are saying, he doesn't actually believe that it is really okay to be a villain in a game.

Andy interviews to be Miranda's assistant, and despite everything going against her, makes an impression.